Privacy Policy

Last updated: June 2026

At PetOasis, we value the trust our customers place in us. As a pet care store built around quality, comfort, and reliable service, we are committed to protecting your personal information and providing a safe shopping experience.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or purchase from PetOasis, we may collect information necessary to provide you with a secure and efficient shopping experience.

This may include:

Full name
Email address
Phone number
Shipping address
Billing address
Payment information
Order details
Customer support messages

We may also collect technical information such as:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and tracking data

This information helps us process orders, improve our website, prevent fraud, and provide better customer service.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support
Respond to questions, requests, or concerns
Improve our products, services, and website experience
Protect our store from fraud and unauthorized activity
Send promotional emails or offers, only when permitted

We only use your information for legitimate business purposes related to your shopping experience with PetOasis.

3. Payment Security

Your payment information is handled securely through trusted payment providers.

PetOasis does not store your full credit card details on our servers. All payment transactions are processed through secure third-party payment systems designed to protect your financial information.

4. Sharing Your Information

To operate our store properly, we may share limited information with trusted service providers, including:

Payment processors
Shipping carriers
Order fulfillment partners
Email and marketing platforms
Website analytics providers
Customer support tools

We only share the information necessary for these services to function.

We do not sell your personal information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

Remember your preferences
Analyze website traffic
Improve website performance
Show relevant content and offers
Understand how customers interact with our store

You can disable cookies through your browser settings. However, some parts of the website may not work correctly without cookies.

6. Email Marketing

If you choose to subscribe to our newsletter or agree to receive marketing messages, we may send you updates about products, special offers, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

7. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

Although no online system is completely risk-free, we are committed to maintaining a secure shopping environment and handling your information responsibly.

8. Data Retention

We keep your personal information only for as long as necessary to:

Fulfill your order
Provide customer support
Maintain business records
Comply with legal obligations
Resolve disputes
Prevent fraud

When your information is no longer needed, we may delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications
Ask how your information is used
Withdraw consent where applicable

To make a privacy-related request, please contact us using the email below.

10. Third-Party Services

Our website may include links or integrations with third-party services.

We are not responsible for the privacy practices, policies, or content of third-party websites. We recommend reviewing their privacy policies before sharing any personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take appropriate steps to delete it.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

PetOasis
Email: support@petoasis.shop
Website: petoasis.shop