Terms of Service

Last updated: June 2026

Welcome to PetOasis. These Terms of Service govern your access to and use of our website, products, and services.

By visiting our website or purchasing from PetOasis, you agree to be bound by these Terms of Service. Please read them carefully before using our store.

1. General Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian.

You agree not to use our website, products, or services for any illegal, unauthorized, harmful, or fraudulent purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

You may not use our products or website for any unlawful purpose, including violating any laws in your jurisdiction.

You must not transmit viruses, malware, or any code that may harm our website, systems, or other users.

Any violation of these Terms may result in the immediate termination of your access to our services.

3. Product Information

At PetOasis, we work to provide accurate product descriptions, images, pricing, and availability.

However, we do not guarantee that all product information is always complete, current, or error-free.

Product colors, sizes, and appearance may vary slightly depending on screen settings, device display, production updates, or supplier availability.

We reserve the right to modify, update, replace, or discontinue any product at any time without prior notice.

4. Prices and Payments

All prices are displayed in the currency shown at checkout.

Prices may change at any time without notice.

Payment must be completed and approved before an order is processed.

We use secure third-party payment providers to process transactions. PetOasis does not store your full credit card details on our servers.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request.

We reserve the right to accept, refuse, cancel, or limit any order for reasons including, but not limited to:

Product availability
Incorrect pricing
Incorrect product information
Suspected fraud
Payment issues
Incorrect or incomplete shipping details
Unusual order activity

If your order is canceled after payment, we will issue a refund according to our refund process.

6. Shipping and Delivery

Shipping times are estimates and may vary depending on your location, local carrier, customs processing, weather, holidays, and other factors outside our control.

Once an order has been shipped, delivery responsibility is transferred to the shipping carrier.

PetOasis is not responsible for delays caused by customs, local delivery services, incorrect addresses, failed delivery attempts, or circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

7. International Orders

For international orders, customers are responsible for any applicable customs fees, import duties, taxes, or local charges required by their country or region.

These charges are not controlled by PetOasis and are not included in the product price unless clearly stated at checkout.

Customs or import delays may affect delivery times.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

By placing an order, you agree to review and follow the conditions stated in our return policy.

Items must meet the eligibility requirements described in our policy to qualify for a return, replacement, store credit, or refund.

9. Order Cancellations

Orders can only be canceled before they are processed, packed, or shipped.

Once an order has been processed or shipped, it can no longer be canceled.

If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

10. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.

You agree to promptly update your information, including email address, billing address, shipping address, and payment details, so we can complete your transactions and contact you when needed.

11. Promotions and Discounts

Promotional offers, discount codes, and special deals may be available for a limited time.

We reserve the right to modify, suspend, or cancel promotions at any time without prior notice.

Discount codes cannot be applied after an order has been placed unless stated otherwise.

12. Third-Party Services

Our store may use third-party services to support payments, shipping, analytics, marketing, customer service, or website functionality.

Your use of third-party services may be subject to the terms and policies of those providers.

We are not responsible for third-party websites, services, tools, or content.

13. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only. We do not control and are not responsible for the content, policies, security, or practices of third-party websites.

Before using any third-party website, we recommend reviewing its terms and privacy policy.

14. Prohibited Uses

You are prohibited from using our website or services:

For any unlawful purpose
To violate any laws or regulations
To infringe intellectual property rights
To harass, abuse, insult, harm, defame, or discriminate
To submit false or misleading information
To upload or transmit viruses or malicious code
To collect or track personal information of others
To interfere with the security of our website
To attempt unauthorized access to our systems

We reserve the right to terminate your access to our website or services if you violate these prohibited uses.

15. Intellectual Property

All content on this website, including text, images, graphics, logos, design elements, product descriptions, and branding, is the property of PetOasis or its respective content providers.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

16. Limitation of Liability

To the fullest extent permitted by applicable law, PetOasis shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to, delays, lost packages, loss of data, loss of profits, product misuse, or service interruptions.

Our liability, when applicable, shall be limited to the amount paid for the product or service in question.

17. Product Use

Customers are responsible for using products safely and according to any instructions, warnings, or recommendations provided.

PetOasis is not responsible for damage, injury, or loss caused by misuse, improper handling, or failure to follow product instructions.

For pet-related products, customers are responsible for choosing items suitable for their pet’s size, breed, age, behavior, and needs.

18. Errors and Inaccuracies

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, availability, or delivery times.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, even after an order has been submitted.

19. Privacy

Your submission of personal information through our store is governed by our Privacy Policy.

By using our website, you agree to the collection and use of information as described in our Privacy Policy.

20. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

PetOasis
Email: support@petoasis.shop
Website: petoasis.shop